Welcome to SignWB
One workspace is one business with one WhatsApp number. Create yours to begin.
Overview
New leads
Open chats
Contacts
Read rate
Last 30 days of broadcasts
Conversation activity
received sentWhere leads come from
Every new person who messages you becomes a lead, tagged with its channel.
Lead pipeline
Latest leads
Recent broadcasts
| Name | State | Sent | Read |
|---|
Setup & health
⚡ Connect with Meta — the easy way
Sign in with Facebook and pick your WhatsApp number. SignWB sets up the connection, subscribes to messages and registers the number for you — no copying IDs or tokens.
Connect your number from Meta, then prove it works with a test message.
Connection
Your numbers
A business can run several WhatsApp numbers — one per branch, or a separate support line. Replies always go out from the number the customer wrote to.
Connect a number
Find these on developers.facebook.com → your app → WhatsApp → API Setup.
Send a test message
Sends Meta's hello_world template. With a test number, the recipient must first be added on Meta's API Setup page.
Templates
Write once, get Meta's approval, then use in broadcasts and automations. Approval usually takes minutes to a few hours.
| Name | Category | Language | Status | Preview |
|---|
Template
Choose the category that best describes your message, then the type you want to send.
Use {{1}}, {{2}} as placeholders — you fill them per contact when broadcasting.
Each card needs an image and its own short text. The body above is the intro message.
Contacts
Your audience, with custom fields and ownership. Anyone replying STOP is opted out automatically and excluded from every broadcast.
Add one contact
Import a CSV file
Headers phone,name,tags then one contact per line — an Excel "Save as CSV" works.
Custom fields
| Contact | Tags | Assigned to | Status |
|---|
Contact
Captured by the chatbot
Answers this customer gave in a chatbot flow.
Custom field
Enquiries
Every callback and support request your chatbot captured — with alerts so nobody has to be watching the screen.
Open
Waiting for someone
New today
Avg first response
Last 30 days
Resolved
All time
| Reference | Customer | Subject | Type | Priority | Assigned | Status | Received |
|---|
Enquiry
Alert settings
Shop
Sell inside WhatsApp — your catalogue, a cart, orders and payment links, all in the conversation.
Revenue · 30 days
Paid orders only
Orders · 30 days
Awaiting action
New and confirmed orders
Products live
| Order | Customer | Items | Total | Payment | Status | Placed |
|---|
Import products
CSV headers: name,price,sku,description,category,image,stock — price in your currency, e.g. 12.500
How customers buy
Add a 🛍 Show catalogue block to your chatbot. Customers browse products, tap to add to cart, then place the order — without leaving WhatsApp. You confirm it here and send a payment link.
Product
Order
Appointments
Let customers book in chat, and cut no-shows with automatic reminders they can confirm with one tap.
Today
Booked and confirmed
Next 7 days
No-show rate
Of completed appointments
Services
Bookable in chat
| When | Customer | Service | With | Status |
|---|
Services
What customers can book, and how long each takes.
| Service | Duration | Price |
|---|
Opening hours
Slots are offered only inside these hours. Friday is closed by default.
How customers book
Add a 📅 Book appointment block to your chatbot. Customers pick a service, see your real free slots, and tap one to book — the appointment appears here instantly. A reminder with Confirm / Cancel buttons goes out automatically 24 hours before.
Appointment
Service
Broadcast
Reach your customers on WhatsApp — targeted, personalised, and paced to protect your number.
Sent · 30 days
Delivered
Read rate
Failed
| Broadcast | State | Progress | Sent | Delivered | Seen | Failed | Created | By |
|---|
Recipients
| Phone | Name | Status |
|---|
Opted-out contacts are always excluded automatically.
SignWB counts customers who replied after this broadcast, so you can measure conversion against your goal.
Inbox
Live conversations. Free-form replies work inside 24 hours of the customer's last message — after that, reach them with a campaign.
Knowledge document
Chatbot
Pick a trigger, then drag blocks from the palette onto the canvas and wire them together. Every block does one job — messages, questions, or actions.
Share Message
Ask for Information
Actions
Shop
AI
🧠 AI knowledge
Feed the AI your prices, services and policies, then drop an AI answer block on the canvas.
Leads
Every new person who contacts you becomes a lead automatically — from WhatsApp, Instagram, your chatbot, or your own systems through the API.
Lead
Developers
Connect SignWB to your other systems — a REST API for sending messages and syncing data, plus webhooks that push events to you in real time.
API keys
Send the key in the x-api-key header. Keys are shown once — store them safely.
| Name | Key | Last used |
|---|
Base URL
All endpoints live under this address.
Quick start
Endpoints
| Method | Path | What it does |
|---|
Webhooks
SignWB POSTs each event to your URL with an X-SignWB-Signature header (HMAC-SHA256 of the body, using the endpoint secret).
| URL | Events | Secret | Status |
|---|
Webhook endpoint
Billing
Your plan, wallet and payment history. Payments are handled by Razorpay in India and MyFatoorah in Kuwait.
Wallet balance
Current plan
Payment method
Spent on messages
Deducted per conversation
Top up your wallet
Wallet credit pays for WhatsApp conversation charges.
Your plan
Plan changes are handled by the SignWB team.
✨ AI usage
AI features are billed from your wallet per 1,000 tokens.
Payments & wallet history
| Date | Type | Amount | Status |
|---|
Partner console
Your customer accounts, under your brand. Create accounts, set plans and step in to support them.
Customer accounts
—
Active
Not suspended
WhatsApp connected
Sending live
Contacts
Across your accounts
| Business | Owner | Plan | Contacts | Status |
|---|
Customer
Platform admin
Every SignWB customer in one console — onboard businesses, control plans and features, and step into any account to support them.
Customer accounts
Connected numbers
Messages sent
Contacts stored
Plan distribution
Where your customers sit today.
Health
⬇ Export contacts
Platform admin only. Export contacts from one customer, or every customer on the platform, as a CSV — including all custom fields.
| Business | Owner | Plan | Status | Usage | Wallet | Created |
|---|
White label brands
Let a partner sell under their own name, colours and domain. They see only their own customers.
| Brand | Domain | Partner | Colours | Accounts |
|---|
Brand
People
Everyone with a SignWB login. Reset a password when someone is locked out.
Plans
What each plan allows. Changing a plan affects every account on it.
| Plan | Price | Key limits | Features | Accounts |
|---|
Start from a template
Plan
Account
Account
Contacts
Leads
For manual bank transfers or goodwill credit.
Team
People, teams and roles. Assign contacts to a person or team, and give each role exactly the permissions it needs.
Invite a member
If they already have a SignWB account they are added straight away. If not, they get an email invitation that creates their account inside this workspace.
Members
| Person | Team | Role | Base access |
|---|
Your account
Change the password you use to sign in.
Pending invitations
People who have been invited but have not joined yet. The link is valid for 14 days.
Teams
Group people by department or branch, then assign contacts to the whole team.
| Team | Members | Contacts |
|---|
Roles & permissions
Fully customizable. A role without "See all conversations" only sees chats for contacts assigned to that person or their team.
| Role | Permissions | Members |
|---|